CUSTOMER SUPPORT

Providing world class service and value is our goal.
To contact a Customer Support Agent and get the help you need, click the appropriate email address below.

NOTE: In the subject line of the email window that opens, type your Net Talk telephone number in the subject line. In the email, please include all the information listed below. We will reply with a call or by email with the information you need. Feel free to let us know whether you prefer to be contacted by email or phone (and the best number and time to reach you).

Customer Support by Email 24 hours a day, 7 days a week
Customer Inquiries: support@nettalkglobal.com

Questions about how to use your Net Talk service or how to activate a calling feature? Our Customer Support Agents can give you the answers and will explain any new features that have been introduced. We can also assist you in placing your order and help track your order.

Need technical assistance with a new installation and activation? Our Customer Support Agents can walk you through it step by step.

Feedback & Suggestions: suggestions@nettalkglobal.com

We listen to our customers, some of our best feature as well as process improvement come from our users. Please send us your feedback to tell us how we are doing or how we can improve our service for you. Net Talkencourages you to email suggestions for additional features or content to our web site. We like to hear how you are using your Net Talkservice and how it has made your communication experiences enjoyable.

Billing/Cancellation: billing@nettalklobal.com

Questions about your bill? Considering canceling your Net Talkservice?
Please provide us with the following information:

Billing issues:
• Invoice number
• Detailed description of the billing issue
• Best way to contact you

Please include the following information in your message:
Type of Internet connection you have:
• DSL/Cable/Dial-up/Satellite
• Name of your Internet Service Provider
• Make and model of your router (if you are using one)
• Make and model of your telephone
• Brief description of your home network (computers, routers, hubs, switches, firewall software)
• Detailed description of the issue you are having
• Call-back number and the best time to call you. We will try our best to accommodate you.